Return policy                                                                                                             All REALR products have a 30-day money-back guarantee when purchased directly from REALR. This means you are eligible for a full refund of the purchase price if returned within 30 days of ship date. REALR is not responsible for return postage, the cost of insurance, or lost or undelivered items.

If you purchased the products from a salon, spa or other website, please first contact that store directly to inquire about their return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rui@realr.net.from 10 AM PT – 6 PM PT.

1. If your return is accepted, we’ll send you a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.

2. Write the RMA# clearly in the box on the Return Merchandise Authorization Form (click here to Download Form) and on the outside of your return package. Please include this packing slip inside your return package. We also recommend that you keep a copy for your records. Murad is not responsible for return postage, the cost of insurance, or lost or undelivered items.

3. Send the package to the following address (please include your return address in the top left corner):

The original shipping and handling charges, if any, will not be refunded. You can always contact us for any return question at rui@realr.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.